WEBPRIME (“the Firm”, “we”, “us”, or “our”) is committed to protecting the privacy and security of the information we handle. This Privacy Policy explains how we collect, use, share, and protect information in connection with our e-commerce consulting services (the “Services”).
This policy covers information we collect from:
Clients: Our business clients who engage our Services (“Clients” or “you”).
Website Visitors: Individuals who visit our website, [www.webprime.com] (the “Site”).
Client-Controlled Data: Data we access on your behalf to perform the Services.
By engaging our Services or using our Site, you agree to the terms of this Privacy Policy.
This is a critical distinction.
For Client Business Information (e.g., your company contact name, email, and billing details), WEBPRIME acts as the Data Controller. We determine how and why this data is processed.
For Client-Controlled Data (e.g., your customer lists, sales data, and other information within your Amazon Seller Central account), WEBPRIME acts as the Data Processor (or “Service Provider” under some laws). We only process this data on your behalf and according to your documented instructions, which are outlined in our Terms of Service and any applicable Statement of Work (SOW). Our Client is the Data Controller for this information.
We collect information in the following ways:
A. Information You Provide to Us (Client Business Information)
When you inquire about or engage our Services, we collect information about you and your business, including:
Contact Information: Your name, company name, job title, email address, and phone number.
Billing Information: Billing address and payment details, which are processed by our secure third-party payment processors.
Communications: Any information you provide when you contact us for support, send us an email, or communicate with us in any way.
B. Information We Process on Your Behalf (Client-Controlled Data)
To perform the Services as outlined in your SOW, you must grant us access to your third-party accounts, including but not limited to your Amazon Seller Central or Vendor Central account. The data we access and process on your behalf may include:
Account Information: Your account credentials and settings.
Sales and Performance Data: Sales reports, inventory levels, advertising performance, and other data analytics.
Product Information: Product listings, brand assets, and intellectual property.
Customer Personal Information: Information related to your customers, such as order details, customer names, shipping addresses, and customer communications. We access this data solely to perform the Services (e.g., manage orders, analyze sales trends, or run advertising campaigns).
C. Information We Collect Automatically (Website Visitor Information)
When you visit our Site, we may automatically collect certain technical information from your device, including:
Log Data: Your IP address, browser type, operating system, and pages viewed.
Cookies: We use cookies and similar tracking technologies to analyze site traffic, improve our Site, and assist in our marketing efforts. You can control the use of cookies at the individual browser level.
Our use of your information depends on its category.
A. Use of Client Business Information
We use your business information to:
Provide, operate, and maintain our Services.
Fulfill our contractual obligations under the Terms of Service and SOW.
Process payments and send you invoices.
Communicate with you, provide customer support, and respond to your inquiries.
Send you marketing and promotional communications (you may opt out at any time).
Comply with legal obligations and enforce our agreements.
B. Use of Client-Controlled Data
We use your Client-Controlled Data only for the following purposes:
To perform the Services you have engaged us for, as detailed in your SOW (e.g., manage your Amazon account, optimize listings, manage PPC campaigns).
To act on your specific, documented instructions.
To generate anonymized and aggregated statistical data to improve our internal processes and services (this data will not be traceable to you or your customers).
We will never use your specific Client-Controlled Data (such as your customer lists or sales data) for our own marketing purposes, to sell to a third party, or for any purpose other than providing the Services to you.
C. Use of Website Visitor Information
We use this information to:
Analyze and understand how our Site is used.
Improve the functionality, security, and performance of our Site.
Market our Services.
We do not sell your personal information or your Client-Controlled Data. We only share information in the following limited circumstances:
Third-Party Service Providers (Sub-processors): We may share information with third-party vendors who help us operate our business (e.g., payment processors, cloud hosting providers, project management software). These providers are contractually bound to protect your information and are only permitted to use it to provide services to us.
As Directed by You: We share your Client-Controlled Data as necessary to perform the Services, such as with the Amazon platform itself to manage your account and ad campaigns.
Legal Compliance: We may disclose information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We take the security of your data seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect the information we handle from loss, theft, and unauthorized access, use, or disclosure.
These measures include:
Encryption: We use encryption for data in transit (e.g., HTTPS) and for sensitive data at rest (e.g., AES-256).
Access Controls: Access to Client-Controlled Data is strictly limited to WEBPRIME personnel who require it to perform their job duties. We enforce the use of unique user logins and role-based access permissions.
Amazon Data Protection Policy: We comply with all applicable third-party platform policies, including the Amazon Data Protection Policy. This includes prohibitions on storing PII on removable media and requirements for network protection.
Incident Response: We maintain an incident response plan to address any potential security breaches.
You acknowledge that you are also responsible for securing your own account credentials, such as your Amazon Seller Central login, and for complying with all Amazon terms and policies.
We retain data for no longer than is necessary for the purposes for which it is processed.
Client Business Information: We retain your information for as long as we have an active business relationship with you and for a reasonable period thereafter to comply with our legal, accounting, and tax obligations.
Client-Controlled Data: We retain access to your Client-Controlled Data only for the duration of our engagement as defined in the SOW. Upon termination of our Agreement, we will securely delete or return all Client-Controlled Data in our possession, as described in our Terms of Service.
Amazon PII: In accordance with Amazon’s policies, any Personally Identifiable Information (PII) from your Amazon account that we process is retained for no longer than 30 days after order fulfillment.
A. If You Are a WEBPRIME Client
You have certain rights regarding the Client Business Information we hold about you. You may request to:
Access, correct, or update your information.
Delete your information (subject to our legal and contractual retention obligations).
Opt out of marketing communications by clicking the “unsubscribe” link in any marketing email.
To make such a request, please contact us at legal@webprime.com.
B. If You Are a Customer of a WEBPRIME Client
WEBPRIME acts as a Data Processor for your information. We do not own or control your personal data.
If you are a customer of one of our Clients (e.g., you purchased a product on Amazon from a brand we manage) and wish to exercise your privacy rights (such as the right to access, correct, delete, or opt out of the “sale” of your data under laws like the NJDPA or CCPA), you must contact the brand (our Client) directly. Our Client is the Data Controller and is responsible for responding to your request. We will assist our Clients in responding to such requests as required by law and our contractual agreements.
Our Services and Site are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us:
WEBPRIME
Email: legal@webprime.com
Address: 8 Campus Drive, Parsippany, NJ 07054
Copyright © 2025 WEBPRIME. All Rights Reserved.
